You're out on a group walk. The dogs are happy, the weather is perfect, and you're fully present. Then, your phone buzzes.
It's a client calling about a last-minute cancellation. Or a text asking about Saturday boarding availability.
You stop. You pull out your phone, maybe struggling to hear over the excited barking. Just like that, your focus shifts entirely from pet safety and supervision to administrative triage.
These mid-service interruptions don't just interrupt your flow; they reduce the quality of care and introduce unnecessary stress for your staff. Your core value is being present for the pets—but the phone constantly pulls you away.
Stop Trading Pet Focus for Phone Time:
1. Client communication is non-negotiable, but it doesn't need to be managed by the person actively walking the dog or supervising the playgroup.
2. Our team specializes in managing that crucial incoming communication seamlessly:
3. Frontline Filtering: We handle common inquiries (reschedules, rate questions, availability checks) via email and text, filtering out noise.
Urgent Call Triage: We ensure that only truly urgent issues are escalated to you immediately.
Off-Hours Coverage: We can manage communications during evenings or early mornings, giving you and your staff a genuine break without missing leads.
Professional Replies: We respond quickly and professionally, maintaining your high client service standards, even when you're busy.
Reclaim your focus. Ensure your team's time is spent delivering the high-quality care your clients pay for, not scrambling to check their devices.
What was the last non-emergency call that interrupted your client service? Let us know below!
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